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shipping + easy returns

 

EXPRESS SHIPPING

We’re pretty excited about getting your order to you.

 

All of our US customers enjoy our FREE 3-day EXPRESS shipping on orders over $55

 

All shipping is via DHL Express Premium Service, and is tracked door-to-door. You will receive email updates with your tracking information.

 

All orders process and ship from our warehouse within 1-2 business days*

 

For orders under $55, a $20 flat-rate express shipping fee will apply. 

 

 

All customers outside of the USA should go to our Australian site for shipping & returns information.

 

*During busy sale periods, public holidays and Christmas (Nov-Dec), orders may take 2-3 business days to process and dispatch. You will be notified via email once your order has been dispatched.

 

 

 

 

Easy Returns

 

Although we hope you love your order, there may be times when you need to return items to us. To do so, follow the easy process below.

 

1. Print a return & exchange label from here, complete and place inside your return package

 

2. Follow this link to print a DHL return label, attach it to your package and lodge at any DHL lodgement centre

 

3. You will receive a refund to the original method of payment.* We'll pop you an email as soon as your return has been processed

 

*Please allow up to 21 days from the date of posting. A small flat rate of $9 is charged on returns for exchange or change of mind to cover part of the return shipping label.

 

Terms & Conditions 

 

click to read T's & C's…

deliveries

To guarantee all deliveries are delivered to YOU, and nobody else, we ask for a signature to ensure safe delivery of your parcel.

Delivery charges cover packaging & delivery cost. We do not accept responsibility for the loss or damage of your goods in transit by DHL Express. While we endeavor to process your order as promptly as possible, once it has been dispatched from our warehouse and is with DHL Express, we have no control over delivery times once it is has left our warehouse.

For the status of your parcel (once it has been dispatched from our warehouse) you will receive a tracking number which you can follow via the DHL website.

In the unfortunate circumstance where an item may be sold out, we will let you know quickly. If this is the case, we will be in touch within 2 business days so you can consider an alternative item, or your money will be refunded. During busy periods (Sale times + Nov-Dec) where we have sold out, we will automatically refund you the amount you paid for the item(s).

 

easy returns

Our goal is for you to be completely satisfied with your purchase from us.pavementbrands.com. However, if you have changed your mind, or have received an item that is faulty or significantly different to that being displayed, you may return it to us for a refund or exchange, subject to our current return policy conditions set out below:

Pavement wants you to be 100% satisfied

If you have changed your mind, unwashed, unworn or unused items may be returned for exchange or refund within the 21 days of receipt of goods and if the original tags are still on the items. This applies to all purchases, excluding sale items. No refund or credit note is issued for sale items unless faulty and returned within 7 days.

Please note:

  • Merchandise that is improperly packed for return shipping and is subsequently damaged during shipping will not be accepted for any refund or exchange.
  • We cannot accept return or exchange of swimwear that has been removed from its original packaging / wrapping for hygiene reasons.
  • With the exception of faulty / damaged goods, return postage is at customer’s expense. For faulty / damaged items, please contact us at webstore@pavementbrands.com so that return postage can be arranged.
  • If we cannot fulfill your exchange request at the time of return, a refund will be processed
...click to hide T's & C's